The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Case Manager Mental Health Professional - Crisis Care Counselor Mobile who demonstrates this mission and wants to work for an organization that makes a difference in the community.

$1,000 Sign-on Bonus

What you will be doing?

The Crisis Care System is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. A Crisis Care Counselor-Mobile MHP is responsible for the following:  

• Providing crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.  
• Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line. 
• Provide in person Mobile Crisis Response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone. 
• Complete in person assessments to determine suicide risk, level of care need, and access to support. Work with the person in crisis and their collaterals to complete a safety plan. 
• Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client’s needs are being met to promote and maintain community stabilization. 
• Maintain documentation required for crisis intervention services provided on the phone and in the community 

• $1,000 sign-on bonus for full-time 
• 21 Days of Paid Time Off plus 10 Paid Holidays 
• Paid training
• Tuition reimbursement 
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.
• Contribution after one year if you work 1000 hours annually.

• Bachelor's degree in human services field required. Knowledge of the DSM V or most current edition & Rule 132. Bilingual- Spanish preferred  

• At least 1 year of experience in behavioral health preferred 

• Effective verbal and written communication skills.
• Effective counseling skills.
• Diagnostic interviewing skills.
• Working knowledge of the Mental Health Recovery Model.
• Clinical case presentation ability.
• Effective organizational skills to handle demands of MCR-T Services.
• Abide by AID’s Code of Ethics, policies and procedures.
• Ability to provide clinical services to clients with a variety of psychiatric disorders and behavioral needs.
• Maintain a clean work area. Be respectful of other’s work areas.
• Abide by AID’s professional dress code, including footwear.
• Knowledge of service area referral options.
• Ability to follow verbal and written directions and complete job responsibilities with minimal supervision.
• Ability to handle multiple projects and shift focus back and forth, as needed.
• Basic computer skills, and the ability and willingness to utilize computerized programs including Microsoft Office, Cx360, and crisis line database.

• Manage schedule in a manner that allows timely completion of all duties and be available to program after hours.
• Be on time for scheduled shifts and training sessions, clock in and out per agency policy.
• Maintain agency payroll system to ensure all hours are reflected accurately at all times, add punch requests as necessary.
• Request scheduled and unscheduled PTO utilizing the agency payroll system, per agency policy. All PTO requests must also be sent directly to the Manager via email for approval.
• Follow program and agency procedures for notifying management when unable to attend a scheduled shift/ training
• Ensure the coordination of services in the community to meet client needs (financial, legal, advocacy, medical, etc.)
• Provide transportation to clients in personal or agency vehicles when necessary.
• Acquire and maintain certifications in First Aid, Adult CPR, Non-Violent Crisis Intervention (CPI), OIG Rule 50, Infection Control and Aetna Compliance and Fraud trainings as well as any other trainings assigned by Manager.
• Attend and participate in agency and program committees, events and fundraisers as assigned.
• Maintain a positive and professional working relationship with coworkers, agencies and other stakeholders.
• Perform all other job duties as assigned and in accordance with the Association policies and procedures.
• Promotes client wellness through coaching, counseling, consultation, motivational enhancement, and information and referral services to clients, as needed. 
• Communicates with service delivery partners, which may include Physicians, Nurse Practitioners, Counselors, Pharmacists, Employers, Community Supports, and other Health Professionals, as needed, to facilitate the achievement of client’s wellness objectives.
• Promote awareness and respect for the diversity of our clients, employees, families and other stakeholders.
• Maintain a team approach.
• Seek out both inter agency trainings and outside entities to increase professional knowledge and enhance clinical skills
• Provide consultation to AID staff to assist in managing crisis situations for agency clients.
• Manage personal wellbeing to ensure adequate performance and professional judgment at work.